Terms & Privacy Policy

Terms, Cancellation & Participation Agreement

Emotional Release Academy (ERA) Organiser: AVF Coaching LLC, trading as Emotional Release Academy
Contact: emotionalreleaseacademy@gmail.com

These Terms, Cancellation & Participation Agreement ("Terms") apply to all programmes, courses, challenges, workshops and webinars offered by AVF Coaching LLC under the Emotional Release Academy brand ("ERA", "we", "us"), including but not limited to:

• ERA Level 1 Facilitator Training
• ERA Level 2 Facilitator Training
• Challenges (e.g. the 8 Day Charge Work Challenge)
• Online courses
• Webinars
• Weekend workshops

(each a "Programme")

By purchasing access to, enrolling in, or otherwise participating in any Programme, you agree to the following terms.

Note for Facilitator Training students: ERA Level 1 and Level 2 Facilitator Training involve an additional, signed Participation Contract specific to that training. Where the terms of that signed contract differ from this page, the signed contract takes precedence for that Programme. These Terms otherwise apply to your purchase and participation in full.

Programme Details

Each Programme is an online personal development offering. Depending on the Programme, it may be delivered through a combination of live sessions, pre-recorded content, and a dedicated group space (via Telegram, Circle, or another platform we specify).

The specific dates, format, and delivery platform(s) for each Programme are confirmed at the time of purchase or enrolment, on the relevant sales page, or in your onboarding communications.

Participants require a stable internet connection and access to whichever platform(s) are specified for that Programme (which may include Telegram, Circle, Zoom, or Squarespace).

Access & Purchase

Access is granted upon successful payment via Stripe checkout (or, for Facilitator Training, upon signing the Participation Contract and completing payment).

Access is personal to the purchaser and may not be shared, resold, or transferred to another individual.

Login details, invite links, and content access are provided directly to the purchaser and should not be distributed to third parties.

Cancellation & Refund Policy

All purchases are final. Given the digital and time-specific nature of our Programmes, no refunds will be issued once payment has been completed, regardless of the participant's level of engagement or completion — except where a Programme's own signed agreement (such as the Facilitator Training Participation Contract) sets out different cancellation or refund terms, in which case that agreement governs for that Programme.

Participants are encouraged to review the Programme details carefully before purchasing.

No-Show & Partial Participation

No refunds or credits will be issued for:

• Non-attendance at live sessions
• Late joining or early departure from any session
• Partial or non-completion of a Programme

Where a Programme includes live sessions, replays may be made available for a limited period where possible, but this is not guaranteed for every session.

Programme Changes or Cancellation by Organiser

If a Programme is cancelled in its entirety by AVF Coaching LLC before it begins, participants will receive either a full refund or the option to transfer their access to a future run of that Programme.

The organiser reserves the right to make reasonable adjustments to the schedule, live session timings, content order, delivery platform, or facilitation team where necessary.

Exclusion of Statutory Right of Withdrawal

Our Programmes constitute digital content and/or time-limited live access. By purchasing and confirming your agreement at checkout, you acknowledge that once access to a Programme has commenced, you expressly waive any statutory 14-day cooling-off or withdrawal period that might otherwise apply to digital content under applicable consumer law.

Nature of the Programmes

Our Programmes are experiential personal development offerings involving emotional exploration, anger and charge-work practices, somatic exercises, and facilitated group processes, delivered online.

They are not psychotherapy, medical treatment, or a substitute for professional mental health care. No medical or psychological diagnosis or treatment is provided.

Personal Responsibility

Participation is voluntary. By taking part, you confirm that:

• You are physically and psychologically capable of participating in emotionally intense practices from your own environment.
• You take full responsibility for your wellbeing during and after the Programme, including ensuring you have a safe, private space in which to engage with the material.
• You will seek independent medical or psychological advice where relevant, and will not rely on any Programme as a substitute for professional care.
• You understand you may pause, mute, leave, or withdraw from any exercise or live session at any time.

Assumption of Risk

You acknowledge that emotional release and charge-work practices may involve intense emotional experiences. By participating, you voluntarily assume all risks associated with your participation, including when engaging with the material independently and outside of live sessions.

Limitation of Liability

To the extent permitted by applicable law, AVF Coaching LLC shall not be liable for:

• Personal injury
• Psychological distress
• Technical issues, connectivity failures, or platform outages (including Telegram, Circle, Zoom, Squarespace, or Stripe)
• Indirect or consequential damages

Liability for intent and gross negligence remains unaffected.

Participant Conduct & Confidentiality

Participants agree to:

• Respect the confidentiality of other participants and anything shared within group spaces or live sessions
• Engage in exercises responsibly and follow any safety guidance provided by facilitators
• Refrain from screenshotting, recording, or sharing content, conversations, or other participants' shares outside the group
• Refrain from soliciting other participants for unrelated products, services, or programmes

The organiser reserves the right to remove any participant from a Programme's group space or live sessions whose behaviour endangers themselves, endangers others, or breaches confidentiality. No refund will be issued in such cases.

Data Protection (GDPR)

AVF Coaching LLC processes participant data in accordance with applicable data protection laws, including the UK GDPR and, where relevant, the EU General Data Protection Regulation.

Personal data collected during registration may include:

• Name
• Email address
• Payment details
• Platform username (e.g. Telegram, Circle)
• Relevant health or participation information voluntarily provided

This data is processed for Programme administration, communication regarding the Programme, and legal and accounting obligations. Payment processing is handled securely via Stripe.

Participant data will not be shared with third parties except where necessary for Programme delivery or where legally required.

Participants may request access, correction, or deletion of their personal data by contacting emotionalreleaseacademy@gmail.com.

For further detail on how we handle your data, see our Privacy Policy below.

Governing Law & Jurisdiction

AVF Coaching LLC is a limited liability company registered in the State of Florida, USA. These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles, and any dispute arising from these Terms or a Programme will be subject to the exclusive jurisdiction of the courts of Florida, USA — except where applicable consumer protection law in your own country of residence gives you rights that cannot be waived by this clause.

Recording, Media & Intellectual Property

Live sessions may be recorded for the purposes of providing replays to participants and for future programme development.

Participants may choose to keep their camera off during live sessions if they do not wish to appear on any recording.

All Programme content, including recordings, materials, and group-space content authored by the facilitators, remains the intellectual property of AVF Coaching LLC and is licensed to participants for personal use only. Redistribution, resale, or public sharing of any Programme content is strictly prohibited.

Updates to These Terms

We may update these Terms from time to time to reflect changes to our Programmes or legal requirements. The version in effect at the time of your purchase applies to your enrolment. Continued participation in a Programme after an update constitutes acceptance of the revised Terms.

Last updated: September 2026

Privacy Policy

Emotional Release Academy (ERA)

Data controller: AVF Coaching LLC, trading as Emotional Release Academy — a Florida, USA limited liability company

We are based in the United States. Where you are located in the UK or the European Economic Area, we comply with UK GDPR and EU GDPR for our processing of your personal data, as set out below, in addition to applicable US law.

Contact: emotionalreleaseacademy@gmail.com

This Privacy Policy explains how AVF Coaching LLC ("ERA", "we", "us") collects, uses, and protects your personal data when you visit our website, apply for or purchase a Programme, or otherwise interact with us. It applies alongside the Terms, Cancellation & Participation Agreement above.

1. What Data We Collect

Depending on how you interact with us, we may collect:

• Name and contact details (email address, and phone/WhatsApp number where provided)
• Payment details, processed securely by our payment provider Stripe (we do not store full card details ourselves)
• Application and intake information you submit through our forms
• Platform usernames (e.g. Telegram, Circle)
• Messages and communications you send us
• Relevant health or participation information you voluntarily share as part of a Programme
• Technical and usage data from our website (e.g. via cookies — see Section 5)

2. How We Collect It

We collect data when you:

• Fill in an application or intake form
• Purchase a Programme via checkout
• Sign a Participation Contract
• Register for access to a course, community, or platform
• Contact us by email, Telegram, or WhatsApp
• Browse our website

3. How We Use Your Data

We use your data to:

• Process applications and payments, and administer your access to a Programme
• Communicate with you about your enrolment, upcoming sessions, and Programme updates
• Provide support during a Programme
• Meet our legal, accounting, and tax obligations
• With your consent, send marketing communications (which you can opt out of at any time)

Our legal basis for processing is primarily performance of a contract (to deliver the Programme you've purchased), legitimate interest (to run and improve ERA), consent (for marketing), and legal obligation (e.g. accounting records).

4. Who We Share Your Data With

We share data with the third-party services we use to run ERA, strictly as needed to deliver our Programmes and operate our business. These currently include:

• Stripe (payment processing)
• Circle (student community and course platform)
• Telegram (group communication during Programmes)
• Zoom (live sessions)
• Squarespace (website and online course hosting)
• Notion and Zapier (application tracking and internal admin)
• Google Forms / Tally (application and intake forms)
• Meta (Facebook and Instagram) — advertising, and retargeting of website visitors
• Our email provider (Programme and marketing communications)

Each of these providers processes data under their own privacy terms. We do not sell your data, and we do not share it with third parties beyond what's needed to deliver a Programme or meet a legal requirement.

5. Cookies & Advertising

Our website may use cookies and similar technologies to help it function, to understand how visitors use the site, and for advertising purposes.

We run advertising on Facebook and Instagram (Meta). This may involve tools such as the Meta Pixel, which allows us to measure the effectiveness of our ads and show ads to people who have visited our website (retargeting) or who share characteristics with our existing customers. We may also share hashed contact details (such as email addresses) with Meta to build custom or lookalike audiences for advertising.

You can control cookies through your browser settings, and you can manage how Meta uses your data for advertising through your Facebook and Instagram ad preferences. Disabling cookies may affect how parts of our site work and how relevant any ads you see are.

6. International Data Transfers

We are based in the United States, and the third-party providers listed in Section 4 may also process data in the United States or other countries outside the UK/EEA. If you are located in the UK or EEA, this means your data is transferred outside the UK/EEA when you interact with us. Where this happens, we rely on appropriate safeguards (such as standard contractual clauses) as required under UK GDPR and EU GDPR.

7. Data Retention

We retain personal data for as long as needed to deliver a Programme, meet our legal and accounting obligations, and resolve any disputes, after which it is deleted or anonymised.

8. Your Rights

Under UK GDPR and, where relevant, EU GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to our legal and accounting obligations
• Object to or restrict certain processing
• Withdraw consent to marketing at any time
• Lodge a complaint with your local data protection authority (in the UK, the ICO)

To exercise any of these rights, contact emotionalreleaseacademy@gmail.com.

9. Children's Data

Our Programmes are intended for adults. We do not knowingly collect personal data from anyone under 18.

10. Security

We take reasonable technical and organisational measures to protect your personal data, including relying on reputable third-party providers (Section 4) who maintain their own security standards. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The version in effect at the time you interact with us applies. We encourage you to review this page periodically.

Last updated: September 2026